F.A.Q.


Q. How fast will I get my order?
Our current turnaround time is 3-7 days. We'll send your order out within 7 days and email you a tracking number when the package has been shipped!

Q. Do you ship outside North America?
If you require shipping outside North America, please contact us first to discuss shipping rates.

Q. Do you offer different sizes?
Our ears are one size fits most, and are suitable for adults and kids!

Q. What's this I hear about a discount?
We do offer a special discount for people who've purchased our ears! Check out the Special Discounts?! page for more details!

Q. Do you accept refunds/exchanges?
Yes, we do. We will accept returns and exchanges on our products within 10 days of you receiving your order. Please contact sales@toontowntradingco.com if you wish to start the process. 

Q. Are you open to custom orders?
At the moment we're not, but we're looking into it for the future and we'll let you know when that happens on our Instagram page!

Q. I'd like to do a collaboration/loop giveaway/special promotion with you! How do I contact you?
We'd love to team up! Send us an email to hi@toontowntradingco.com or message us on Instagram @toontowntradingco!

Q. Do you provide free product in exchange for promotion or reviews?
We generally do not, however we may consider if you can provide good photos and have a good social media presence. Feel free to contact us if you think you're a good fit.

Have a burning question not answered here? Send an email to hi@toontowntradingco.com and we'll answer it as soon as possible!