Shipping & Production Times
Standard shipping is free! (3 - 6 weeks) Everything ships from Ontario, Canada.
Please allow between 3 - 6 weeks for your order to arrive. All items are made to order, so this factors in production time and shipping times.
**Due to the continuing circumstances of the Coronavirus Pandemic, please anticipate slight delays in receiving your items. **
Buyers are responsible for any fees or actions required to receive your package from customs. We do not lower declared package values to save on potential customs charges.
Returns and Exchanges
If you receive a wrong or defective item, please contact us within 48 hours to discuss an exchange/refund.
We cannot refund due to ordering the incorrect size. We only offer refunds or exchanges in the event that you receive a wrong or defective item. Because each item is made for you specifically when you order we are left out of pocket which really strains a small business such as ourselves. We hope one day to grow big enough to be able to offer effortless returns/exchanges but it is not feasible at this time. We urge our customers to look over the size charts carefully before ordering.
If you need to cancel your order, please contact us WITHIN 24 HRS OF ORDERING.
If you need to cancel after your order has already started production we may not be able to issue a full refund
Here are our general washing instructions but you can always check the inside bottom of the apparel to find a tag with specific washing instructions.
Turn garments inside out and machine or hand wash on a cold, gentle cycle.
Please make sure garments are not in the same washer load as any Velcro or zippers to avoid snagging the material.
Air / hang dry or tumble dry with no heat for best results.
Steaming is recommended over ironing but if ironing, be sure to set to the lowest heat for synthetic fabrics and iron inside-out.
We generally do not provide free product in exchange for reviews, however we may consider if you can provide good photos and have a good social media presence. Please review our Do You Wanna Be Our Brand Rep page! Feel free to contact us if you think you're a good fit.
Have a burning question not answered here? Send an email to firstname.lastname@example.org and we'll answer it as soon as possible!